General Billing FAQ
FAQ
Here are the most frequently asked questions about General Billing FAQ.
If you have any additional questions dont hesitate speak to us
Invoices are generated from the date that services are activated and the internet that is used during the month. Pro rata charges are billed the following month with the monthly invoice. To understand more about our billing system, watch our new customer video here.
We offer two payment options via EFT or credit/debit card. If your account has been suspended due to non-payment you can watch our video to learn how to reactivate your account.
Deactivation is temporarily putting the account on hold but services with Jenny remain. This is only available with our month-to-month Wireless Home services. Cancellation is the termination of the services with Jenny Internet.
Credit is given for mid-month downgrades of packages but we encourage you to downgrade or upgrade at the end of the month.
Your local dealer can assist you with all installation and internal issues. Services provided by your local Jenny Dealer are charged by the dealer themselves.
We have various ways you can contact our support team:
via phone - 087 170 0000 or via email - support@jennyinternet.co.za
You can request a call back by either filling in a web support request on our website or by calling our support line 087 170 0000 and selecting our call back option.
You can run a speed test at JennySpeedtest
Your customer code can be found on your monthly invoices as well as your welcome email or SMS when you signed up.